Belmont в Bansko

🕗 работно време

коментари 5

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  Craig Baker

  :: 15 February 2019 21:12:18

  Fantastic hotel no fussing about in this place you check in enjoy your stay and check out, we've been here for a week and have had a great time they leave you get on with your daily snowboarding/skiing there's a storage room for all your gear, towels where changed daily and room was nice and clean daily, the staff do not speak very good English but are as helpfull as they can be, the sauna we couldn't get working tidy the steak room was fine, but a slight down side was the sauna and steam room with a small gym was upstairs and the pool was downstairs , but we didn't use it that much anyway,

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  Andrija Jovanovic

  :: 04 January 2019 15:23:00

  I have to say that I'm really disappointed with this awful hotel and the people that work there!! The hotel as a building is okay, looks nice, rooms are a decent size and the comfort is decent. But the people that work there, pure Trash (sorry for this expression, but it's the truth). I had a case of missing 150e from my room, just few day ago (on 31.12. 2018.). The money was in a clear spot on the night shelf, beside my bed. In the morning the cleaning lady was in the room, and the money magicly disappeared. At that moment i was in the room, but in the kitchen (i didnt want to get in here way), and she wasa alone in my bedroom for about 5-10min. So, what happens next.. I realised my money is missing few hours latter (was in town for lunch, and when i came back i saw that the money is missing), so i went straight down to the recepcion, and talk to the lady that works there( THE WORST AND THE MOST RUDE EMPLOYE I HAVE EVER SEENED). I explained my situation, and i just wanted to ask the cleaning lady, i just wanted to talk to her, maybe she saw the money or something like that. But the fat lady at the reception said that i must call the Police!?! Just like that. So i did that, and the Police came fex hours latter. So its already 9pm on 31.12. and the police arrives, they check the room to see if there was some burglary interventions, ofcourse there was none, so the next thing they told me that i can do is go to the station with them to give a statment, and all of my friends with me (The room was entered for the whole trip only by me, 5close, like really close friends of mine, (why i say this, cause im 100%possitive that none of them could steal my money, i know them for more then 15years) and the cleaning lady, nobody else) + my friends didnt even know that i left my money in the room. So i told the police that i just want to talk to the cleaning lady, that im leaving the hotel in 1 and a half day time, and that i dont have the time to raise a charg or to give a statement. So the fat reception lady, in front of the police, said that that is fine, and she'll call the lady in the morning, when she comes to work, to talk to me. I said Okay, and the police left. So in the morning, or afternoon, whatever, i came down to reception to look for the 2 ladies i was supposed to talk to. The fat reception lady told me that she can't let me talk to this women alone (which she said i could do a night before that, while the police was there), without the manager of the hotel. I asked when is the manager coming, she said soon, and she'll call me when the manager shows up. (And by the way, that same fat lady was interducing to some frineds of mine as A MANAGER OF THE HOTEL!?!?). So another day passed, ofcourse nothing happened, the manager didnt show up, the cleaning lady went home... And i was supposed to leave the hotel the next morrning. An hour before i left, i came the last time to talk to the fat lady, and i was beeing sarcastic. I said: " So the manager is still not here?" and she replied: "Oh im sooooo sorry, im gonna call the cleaning lady, and you can talk to her now!?!?" Then she called SOME number, no body answered and she told me: "She's not picking up, i'm sorry!!" I just laughed, i didnt know what to say to her, i was so angry, and just left the hotel. And the whole time this incident was happening, the fat lady was reapiting one sentence. Quote: " I work this job for 15years, we never had any problems like this. I know the cleaning crew for almost 10years, they are all good ladies! Check with your friends, they must of taken the money from you?!?!?!?!" FIRST OF ALL WHO IS SHE TO SAY THAT MY FRIEND ROBBED ME?? SHE CAN'T KNOW THAT... SECOND WHY DIDN'T THEY ALLOW ME TO TALK TO THE LADY, AS IT WAS PROMISSED TO ME? THIRD I BET 150E MORE THAT IT WAS ALL PLANED! Summa summarum: DONT VISIT THIS HOTEL, U CAN FIND A LOT OF BETTER ONES FOR THE SAME MONEY, EVEN CHEAPER. AND THE STAFF WILL TREAT YOU WITH RESPECT THAT YOU DESERVE AND NOT LIKE GARBAGE, LIKE THEY DID TO ME. TOTALLY UNPROFESSIONAL!!!! WORST HOTEL EVER!!!!

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  Anthony Butenko

  :: 31 December 2018 01:00:49

  Nothing is working, no pool working, no sauna, some days no water and drain leakage everywhere. Stay away!!! Managment company are promising everything to fix but not doing nothing!!! They like money to get from you - but No Service, no responsibilities!!! Owners and guests just getting foolish around. I have a 3 year bad experience with them. Iva and Alex just a Thieves!!! Be aware and stay away - a lot of other nice hotels around!

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  David Readman

  :: 21 November 2018 21:47:39

  Lovely apart hotel, very good staff, location and finish. Highly recommended

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  Nikola Spasic

  :: 28 July 2018 22:13:33

  Room was comfortable but not clean. There were some food leftovers in fridge and dust on some places. However, hotel stuff were nice and professional and made up for that. There is also a beautiful steam swimming pool inside.